Help
Most questions are solved here in one click, without waiting. If not, write to us below: we answer within 1 working day.
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How long does it take?
The free Basic test has 12 puzzles and a 10-minute limit. Light has 20 puzzles (12 minutes), Standard 30 (20 minutes), Elite 40 (40 minutes).
Do I need to know English or maths?
No. Every puzzle is a picture grid of shapes. There is no reading and no arithmetic.
Can I retake it?
Yes. The free test can be retaken any time. A level you bought can be retaken as often as you like, with new puzzles each time.
Does speed change my score?
No. There is one time limit for the whole level; inside it only correct answers count.
What if I lose connection?
Progress is saved after every answer. Reload the page and you continue where you stopped.
Is it a subscription?
No. Every level is a single payment. Nothing renews and there is nothing to cancel.
How do I get a refund?
Within 14 days of payment, press “Refund” in your account. The money goes back to your card or PayPal; the level closes and its certificate is revoked.
Which payment methods work?
Card, Apple Pay, Google Pay and PayPal through our payment provider. From Russia you can pay in rubles through Tribute.
I paid but the level did not open.
Wait a minute and reload the thank-you page. If it still does not open, go to Help: the site asks the payment provider again and opens the level.
What is on the certificate?
Your name as you type it, your score with its margin, the level, the date and an ID. It is a PDF you can download any time from your account.
How can someone check it?
Anyone can enter the ID on our verify page and see the name, score and date, and whether it is still valid.
How is my child’s data handled?
Children never get an account. A parent can add a profile with only a nickname and birth year. We never ask for a child’s name, email or photo.
Do you sell data?
No. We do not sell or share personal data, and we have no advertising.
How do I delete my data?
In your account settings, “Delete account and all data” removes your email, profiles and purchase links at once. Anonymous results stay in the statistics.
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